TAKING ACTION AGAINST FACEBOOK
Following up on my previous Blog article about
taking on Facebook, I am trailblazing taking on Facebook. As far as the Data Protection line of attack
this is where I have got to so far:-
Letter sent to Facebook Ireland Limited on the
29th July:-
Dear Sir
Re: GDPR request for information
I, Robin Tilbrook, make the following request:
Under the General Data Protection Regulation
(GDPR) (EU) 2016/679.[ Data Protection Act 2018 (UK)] please supply copies of
all correspondence, emails, letters, instant messenger, text, Whatsapp, data,
informal notes, transcripts of off the record conversations, meeting minutes,
internet articles that were read, and other records relating to:-
1.
The blocking of my profile (https://www.facebook.com/robin.tilbrook). No proper explanation has been given to me
as to why that happened or any right of appeal.
In the circumstances I formally ask, pursuant
to the General Data Protection Regulation, for you to provide me with full
disclosure of all information/data which you might rely upon to justify your
Company’s behaviour in disabling my profile.
The history of this case is as follows:-
Some time on Thursday, 16th May
2019 Facebook “Disabled” my “Personal Profile”.
The first I knew about this was when I tried
to sign on to check if I had had any messages. I was then told that the account
had been “Disabled”.
Here is exactly what the text said:-
“Your account has been disabled
For more
information, or if you think your account was disabled by mistake visit the
Help Centre”
For more
information about our policies please review the Facebook Community
Standards. If you think your account was
disabled by mistake please contact us.”
I of course thought that that must be wrong
and therefore went to their next page which said:-
“Why was
my account disabled?
Your account
has been disabled for violating Facebook’s Statement of Rights and
Responsibilities.
Our Policies
One of
Facebook’s main priorities is the comfort and safety of our members. The following are not allowed on Facebook:
·
Support for a violent and/or criminal organization or group
·
Credible threats to harm others or the promotion of self-destructive
behaviour
·
Targeting other individuals on the site
·
Hate speech or singling people out based on race, ethnicity, national
origin, religion, sex, gender, sexual orientation, disability or disease
·
Graphic content including sadistic displays of violence against people or
animals and depictions of sexual assault
·
Selling recreational or pharmaceutical drugs
Learn More
After looking carefully at that page I was
able to see that there was some element of an appeal process, so I clicked onto
the link they provided and got a page which only told me to send them a PDF of
my passport or other ID.
So all I was able to do in response to my
Profile being “Disabled” was to send them an image of my passport to confirm my
identity!
On Friday I received a response saying that
the ID Team couldn’t help with any appeal!
Which is absolutely hopeless.
At that point I thought Facebook’s procedures
for appeals were completely inadequate and didn’t even remotely approach the
basic “Rules of Natural Justice”. I
therefore sent off an email to every Facebook email address that I had
got.
Here is my email to them:-
“Dear
Sir
I have tried
to log in to my above profile and your system asked me to submit an ID
check. There is no proper detail of any
reason why this happened nor a clear appeal process just some generic items
which can’t be relevant to me.
I am
currently a candidate standing in an election here in England and I have
already done your double identity check for political figures and advertising
so you should be aware.
Here in the
UK it is a crime under the Representation Of the People Acts for candidates to
be slandered so I would politely ask you to sort this out and restore my
profile or I shall get the police involved tomorrow.”
In reply I did get this answer:-
“Hi Robin,
Thanks for
your report. We’ll review the
information you provided and get back to you when we have an update on your
report.
In the
meantime, you can review our Community Standards to learn more bout what is and
isn’t allowed on Facebook:
We appreciate
your patience.
View updates
from your Support Inbox: https://fb.me/1FCup0kANUMY5ok
Thanks,
The Facebook
Team
Since then I have not received any substantive
response explaining either why they have done it or what they are going to do
about it.
2. Any
discussions between staff and Employer regarding the above.
And I would like access to the following: -
a)
Any memoranda and notes taken (including
handwritten notes) at any meetings where the above was discussed.
b)
E-mails, or any form of instant messaging or
text message communications, between individuals at employer, including
personal e-mails to the extent that they were used for work purposes regarding
the above.
c)
Transcripts of Telephone conversations where
the above was discussed.
In conducting a search, please ensure that
search terms include for my full name, my initials, a short name or any name or
variation that might be used by any of the above people to identify me.
If you do not disclose any of the documents
mentioned above, I would be grateful if you could confirm that a search has
been conducted and no results have been found. I may in due course, request
sight of the search terms that were used and the results of the searches
conducted.
It may be helpful for me to point out that
there are time limits set for you response under the Data Protection Act 2018
(UK) and sanctions, including criminal sanctions, for non-compliance.
Yours faithfully
R C W Tilbrook
Facebook’s Reply of the 14th
August:-
Dear Mr Tilbrook
Thank you for contacting Facebook.
In relation to the disablement of your account,
our specialist team reviewed the disablement of your account and we can confirm
that your account was correctly disabled for violations of our Terms of Service
and Community Standards. Our internal
policies and protocols with respect to the application of our Terms and
Community Standards are not your personal data and so these documents do not
fall within the scope of Article 15 GDPR.
With respect to our decision to disable your
account we reserve the right not to provide users with access to data relating
to disablement and we are entitled to do so under the exemptions to article 15
GDPR.
To the extent information contained in
internal documentation in respect of the violation of our policies and
protocols comprises personal data about you, we are not able to provide this
information to you as such provision could adversely affect the rights and
freedoms of others, as set out in Article 15 (4) GDPR. This would include the rights and freedoms of
the members of our Community Operations team but more importantly, the rights
and freedoms of users who have reported your behaviour.
Furthermore, providing specific information
around what exactly triggers disablement may have the propensity to prejudice
the effective application of our policies and protocols by potentially allowing
individuals to understand how we determine breaches and therefore how to adjust
their behaviour slightly so as to avoid their account being actioned. As such, we will not comply with your request
for this specific data.
We hope this is helpful information, but
please do let us know if you have any further questions.
Facebook
I then responded on the 20th August
as follows:-
Dear Sir
Thank you
for your letter of the 14th August.
Your
answer is wholly unsatisfactory and amounts to a blatant breach not only of the
GDPR but also of the basic “Rules of Natural Justice”.
I shall
now seek your prosecution for criminal breaches of the GDPR.
Yours
faithfully
R C W
Tilbrook
I have also written to the Information Commissioner
as follows on the 21st August:-
Dear Sir
Complaint against
Facebook
I enclose a copy of my letter to Facebook dated the 29th July
2019 requesting information under the General Data Protection Regulation (GDPR)
(EU) 2016/679 [Data Protection Act 2018 (UK)].
I also enclose a copy of Facebook’s response dated the 14th
August, together with my reply.
In the circumstances I formally request that you accept this as a
complaint against Facebook. I should
like to see them prosecuted if they fail to provide the requisite data.
Yours faithfully
R C W Tilbrook